Metro Inspections, LLC (“Metro,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy describes how we collect, use, and protect information from visitors to our website and users of our secure client and contractor portal (collectively, the “Services”).

1. Information We Collect

From our public website:
When you submit a contact form or inquiry, we collect the information you provide, which may include:

• Name and company name
• Email address and phone number
• Message or inquiry details

From our client and contractor portal:
We process information that clients and contractors upload, transmit, or view as part of our contracted services, which may include:

• Business names, addresses, and phone numbers
• Contact persons’ names, direct phone numbers, and email addresses
• Site survey results, inspection reports, and related documentation

2. How We Use Information

We use information to:

• Respond to inquiries and provide requested services
• Facilitate communications regarding work orders, scheduling, and reporting
• Operate, maintain, and improve our systems and user experience
• Comply with legal, contractual, and security obligations

We do not sell personal information or use it for unrelated marketing purposes.

3. How We Share Information

We may share limited information with trusted enterprise-grade service providers who support our operations, such as secure cloud hosting, communications, or collaboration tools. All such providers are bound by confidentiality and security obligations consistent with this Policy and applicable law. We may also disclose information if required by law, regulation, or legal process.

4. Data Storage and Processing

All client and contractor data is stored and processed within the United States in secure, access-controlled environments. Certain authorized offshore developers may access systems remotely under strict confidentiality and security controls for maintenance or development purposes.

5. Data Retention

We retain work-order data, reports, and related records for three full years plus the current year, unless a longer period is required by law or contract. Older data may be archived or securely deleted.

6. Security Practices

We maintain administrative, technical, and physical safeguards designed to protect the information we collect and process, including:

• Secure user authentication and role-based access controls
• Encryption of data in transit and at rest
• Multi-factor authentication
• Device and activity management
• Security awareness and confidentiality obligations for all personnel

While no system can guarantee absolute security, we regularly review and enhance our controls to mitigate risk.

7. Individual Rights and Data Requests

If we receive a privacy or data-deletion request involving information processed on behalf of a client, we notify the client and coordinate an appropriate response consistent with our contractual and legal obligations. Requests related to information collected directly by Metro (for example, through website forms) are handled directly by our team. You may contact us regarding privacy inquiries at security@metrositeinspections.com.

8. Children’s Privacy

Our Services are intended for business use and are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended. These may include the right to request access to, deletion of, or information about the personal data we have collected about you. To exercise these rights, contact us at security@metrositeinspections.com. We will verify your identity and respond as required by applicable law. We do not sell or share personal information for cross-context behavioral advertising.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We encourage you to review it from time to time for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please
contact us at:
Metro Inspections, LLC
Email: security@metrositeinspections.com
Website: https://www.metrositeinspections.com