Merchant Site Inspection

  • Assists payments providers in assessing the operational status and legitimacy of merchant accounts applicants.
  • Provides On-site Verification of merchant’s physical location and operation.
  • Conducts professional observations and photographic reinforcement by vetted, well-trained inspectors.
  • Substantiates representations made on merchant applications.
  • Performs intuitive and industry-specific quality review process.

When a business wants to accept credit cards as a form of payment, they must open a merchant account with a payments provider. As part of the approval process, the payments provider verifies the legitimacy and operational status of the business. A crucial step in this verification is completion of a physical, on-site verification. The fastest, most effective and thorough way to obtain such verification is to hire Metro Inspections, an unbiased, third-party on-site verification provider with an in-depth understanding of the industry-specific concerns, along with a national network of well-trained, vetted professional inspectors. Metro Inspections will assign an inspector to visit the business location, make several observations about the
business, such as the accuracy of the location address, the type of business being conducted at the location, what type of signage is present and whether it matches the business name. While on site, the inspector will also look to substantiate certain representations made by the business that is applying for the account and take several photographs to reinforce their findings. Metro Inspections will then analyze, scrutinize, and compile the results in order to submit them to the client through its state-of-the-art Inspection Management System. The payments provider is then able to assess the findings as they make final determination on the approval of the application for merchant services.

We know that each of our clients, while being in the same or similar industries, have very unique attributes, policies and preferences. For this reason, we realize that one size does not fit all. Each new client Metro Inspections takes on goes through an on-boarding process, which includes preference meetings (on-site or via tele-conference) designed to customize each and every step of the inspection process. Just a few popular customizations include:

  • Ordering Method (i.e. click-to-order, manualentry, email, API)
  • Scheduled Appointments vs. Unannounced Inspection Visits
  • Required Photos
  • Inspection Questions
  • Scripts for Contacting Merchant
  • Preferred Communication Methods
  • Reporting
  • Billing

This level of customization creates as seamless experience as possible for the payments provider, freeing up time and attention to focus on other priorities rather than micromanaging their inspection vendor.

Given the demanding schedule of the risk management and credit professionals who rely on our services, we understand the necessity for quick, constant, efficient communication. A key element of Metro Inspections’ business model is responsiveness. Any client communications, whether they be general in nature or specific to an inspection order, are addressed immediately and a resolution communicated promptly upon its finding.

Our Clients have direct access to our Inspection Coordinator team via telephone, email and online messaging for instances regarding specific inspection orders. In addition, a Relationship Manager is assigned at Metro Inspections to work directly with a specific designee to ensure that all preferences are kept up-to-date as well as to resolve any issues or concerns that may arise regarding the terms of the partnership. In addition, Metro Inspections’ Relationship Managers are issue-resolution experts. As such, they are included in all communication regarding any escalated situations, and, in many cases, will get involved to ensure a speedy resolution of the issue.

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