Commercial Collateral Evaluations

  • Assists companies with interests in commercial collateral and off-site assets in verifying the physical location and condition of their asset(s).
  • Provides customized solutions based on industry type and assets to be verified.
  • Offers dedicated project manager who works closely with clients to develop and employ strategy, making asset verification as seamless as possible.
  • Conducts professional observations and photographic reinforcement provided by vetted, well-trained inspectors.
  • Performs intuitive, industry-specific quality review process.

Commercial lenders, leasing companies and investors lend money to commercial businesses and secure their investment using the company collateral. In efforts to strategically manage credit and portfolio-level exposure, lenders and lessors utilize our service to stay apprised of the physical location and condition of their assets. We support our clients that lease equipment (anything from office equipment to heavy construction vehicles), own commercial real estate and other commercial collateral by providing the fastest, most effective and thorough way for them to obtain on-site physical verification. We are an unbiased, third-party
inspection provider with an understanding of the industry-specific concerns and a national network of well-trained, vetted professional inspectors. Metro Inspections will assign an inspector to visit the business location and review the condition of the collateral, take pictures and even validate serial numbers on equipment. Then we analyze, scrutinize, and compile the results in order to submit them to our client through our state-of-the-art Inspection Management System. The lender/lessor is then able to assess the findings as they determine how best to manage their credit and portfolio-level exposure.

We know that each of our clients, while being in the same or similar industries, have very unique attributes, policies and preferences. For this reason, we realize that one size does not fit all. Each new client Metro Inspections takes on goes through an on-boarding process, which includes preference meetings (on-site or via tele-conference) designed to customize each and every step of the inspection process. Just a few popular customizations include:

  • Ordering Method (i.e. click-to-order, manualentry, email, API)
  • Scheduled Appointments vs. Unannounced Inspection Visits
  • Required Photos
  • Inspection Questions
  • Scripts for Contacting Merchant
  • Preferred Communication Methods
  • Reporting
  • Billing

This level of customization creates as seamless experience as possible for the payments provider, freeing up time and attention to focus on other priorities rather than micromanaging their inspection vendor.

Given the demanding schedule of the risk management and credit professionals who rely on our services, we understand the necessity for quick, constant, efficient communication. A key element of Metro Inspections’ business model is responsiveness. Any client communications, whether they be general in nature or specific to an inspection order, are addressed immediately and a resolution communicated promptly upon its finding.

Our Clients have direct access to our Inspection Coordinator team via telephone, email and online messaging for instances regarding specific inspection orders. In addition, a Relationship Manager is assigned at Metro Inspections to work directly with a specific designee to ensure that all preferences are kept up-to-date as well as to resolve any issues or concerns that may arise regarding the terms of the partnership. In addition, Metro Inspections’ Relationship Managers are issue-resolution experts. As such, they are included in all communication regarding any escalated situations, and, in many cases, will get involved to ensure a speedy resolution of the issue.

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